REFUND & EXCHANGE POLICY
Effective Date: 01/01/2025
At Enigma Store Private Limited (“Enigma Store,” “we,” “us,” or “our”), we strive to ensure customer satisfaction with every purchase. This Refund Policy outlines the conditions under which refunds are processed for purchases made on our website www.enigmastore.co.in (“Website”).
1. ELIGIBILITY FOR REFUNDS
Refunds are applicable only for defective, damaged, or incorrect items received.
Items must be unused, in their original packaging, and accompanied by proof of purchase.
Refund requests must be made within 7 days of delivery.
2. HOW TO REQUEST A REFUND
- To initiate a refund, contact our support team at support@enigmastore.co.in with your order details and supporting images (if applicable).
- Once your request is reviewed, we will notify you regarding the approval or rejection of your refund.
- If approved, refunds will be processed within 7-10 business days to the original payment method.
3. REFUND PROCESSING TIME
- Once approved, refunds will be credited back to the original payment method within 7-10 business days.
- Processing times may vary depending on your bank or payment provider.
- If you do not receive the refund within the specified timeframe, contact your bank before reaching out to us.
4. EXCHANGE POLICY
- Exchanges can be done, but courier charges must be managed by the customer.
- If you receive a defective or incorrect item, you may request a refund or exchange, ensuring that return shipping costs are borne by you.
5. CONTACT US
For any refund-related inquiries, please contact us at:
Email: support@enigmastore.co.in